Are you a Tier-1 carrier or a reseller?

Direct Tier-1: signed bilateral contracts with Vivo, Claro, TIM and Oi in Brazil — no reseller in the middle. International routes use Tier-1/Tier-2 partners with rate transparency per country.

What's the SMS throughput and latency?

6,000 messages/second per short code with burst up to 30k for campaigns. p99 latency <1 second on Tier-1 routes.

Do you support inbound SMS (two-way)?

Yes — inbound is forwarded automatically via HMAC-signed webhook within 2 seconds of carrier delivery. Pricing is BRL 0.07/inbound message in Brazil.

Can SMS act as fallback for WhatsApp?

Yes, optional. When WhatsApp fails (no app, dead number, 24h window expired), the system can re-route to SMS automatically. Configure per-tenant via dashboard or API.

SMS Channel

SMS A2P for what needs to always arrive

Q: Do you support inbound SMS (two-way)?

Yes — inbound is forwarded automatically via HMAC-signed webhook within 2 seconds of carrier delivery. Pricing is BRL 0.07/inbound message in Brazil.

Q: Can SMS act as fallback for WhatsApp?

Yes, optional. When WhatsApp fails (no app, dead number, 24h window expired), the system can re-route to SMS automatically. Configure per-tenant via dashboard or API.

Standalone SMS channel on the same CCX Messages dashboard and API. Premium national routes, sub-second latency, international coverage, and — when it makes sense — automatic WhatsApp to SMS fallback.

SMS Features

6 reasons to run SMS on CCX Messages

Premium national routes

Direct connection with Vivo, Claro, TIM and Oi via Tier-1 Brazil. No intermediaries.

Latency < 1s on p99

Throughput of 6k SMS/second per short code. Burst up to 30k in campaign windows.

Optimized OTP

Opt-in-free templates for authentication, with critical priority and short-lived window.

Optional cross-channel fallback

When WhatsApp fails (no app, dead number) or 24h window expires, automatically resends via SMS.

International 200+ countries

Global coverage with Tier-1 and Tier-2 routes. Same API, transparent cost per country.

Anti-spam and DLR

Anti-flood filter, blacklist by opt-out, delivery report (DLR) structured in webhook.

SMS Pricing

Transparent pricing by volume

20% below Zenvia (R$ 0.10/SMS) right from entry, dropping further with monthly volume. Tier-1 direct with Vivo, Claro, TIM and Oi, no reseller in the middle and no abstract unit like Interactionz.

Tier / Route

Detail

Price per SMS

🇧🇷 up to 1,000/mo

Tier-1 direct (Vivo/Claro/TIM/Oi) — direct carrier connection

R$ 0.080

🇧🇷 up to 3,000/mo

Tier-1 direct — no reseller

R$ 0.079

🇧🇷 up to 6,000/mo

Tier-1 direct — no reseller

R$ 0.078

🇧🇷 up to 13,000/mo

Tier-1 direct — no reseller

R$ 0.076

🇧🇷 up to 28,000/mo

Tier-1 direct — no reseller

R$ 0.074

🇧🇷 28,000+/mo

Tier-1 direct — route negotiated by volume

R$ 0.072

🇧🇷 Inbound

Receipt via automatic webhook with 90-day storage

R$ 0.07

🇺🇸 USA / 🇨🇦 Canada

10DLC and Toll-Free available

Upon request

🌎 LATAM / 🇪🇺 Europe / APAC

200+ countries covered

Upon request

SMS + WhatsApp + email on one platform

Three channels, one dashboard, one API, the same HMAC webhooks. Use SMS standalone or with optional cross-channel fallback.

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