Integrating SAP S/4HANA, ECC, or Commerce Cloud with modern commerce layers is non-trivial: it requires mastery of both worlds, governance, observability, and contract discipline. CCX Company delivers this bridge with 10+ years of SAP experience and deep roots in the Brazilian e-commerce ecosystem.
S/4HANA
ECC and Cloud
CPI/BTP
Integration Suite
+10 ERPs
Practical experience
99.9%
Integration SLA
Each e-commerce platform has unique requirements; each SAP module does too. Below are the main scenarios we work in, always following asynchronous, secure, and auditable integration patterns.
Ideal for BR/LATAM retail
We integrate SAP ECC and S/4HANA with VTEX via CPI/BTP or middleware on AWS/GCP, covering orders, customers, inventory, table pricing, invoices, and delivery status. Asynchronous patterns, idempotent retries, and automatic reconciliation ensure near real-time consistency in high-volume operations.
B2B/B2C multi-brand
SAP ↔ Salesforce Commerce Cloud integration (B2B and B2C) using CPI as hub. Recommended for multi-country, multi-brand operations with strong CRM layer. We cover orders, quotes, contracts, accounts, catalog, dynamic pricing and returns, plus Salesforce Data Cloud integration.
Fast time-to-market
For mid-market operations that chose Shopify Plus, we integrate via CPI or proprietary serverless middleware. Typical scope: orders, customers, inventory, NF-e, connected marketplaces, and fulfillment automation. Ideal for brands wanting fast time-to-market without sacrificing SAP core.
Official SAP backbone
We partner to implement SAP Integration Suite (CPI) and SAP BTP. We build iFlows, managed APIs, Event Mesh, integration governance and consolidated monitoring. This layer becomes the backbone for any e-commerce, CRM or marketing automation endpoint.
On-prem, Private or Public
Dedicated S/4HANA integration projects (on-premise, Private Cloud or Public Cloud) with commerce platforms. BAPI modeling, CDS views, OData services, events and authorizations; continuity guarantee during ECC → S/4HANA migrations.
Omnichannel data-driven
We connect SAP Emarsys with commerce stack and ERP, unifying customer, behavior and order data for omnichannel activation. Segmentations, automations and journeys are based on real, updated data — not manual exports.
The secret to healthy SAP ↔ commerce integration is isolating contracts in an orchestration layer. This way, the ERP evolves at its pace and commerce evolves at its own — neither held hostage by the other.
SAP integration projects delivered to retail, manufacturing, food service, wholesale and B2B enterprise.
We work with what makes sense for your stack and moment, without tool dogmatism.
API catalog, versioning, contracts, observability, DLQ, reconciliation and documented SLAs.
Squads that master both SAP and commerce sides avoid the classic vendor gap.
Already have SAP BTP license
Recommended
Multi-platform stack (SAP + non-SAP)
Good
High volume with spikes
Good w/ Event Mesh
Lean budget / time-to-market
Medium
Strong SAP corporate governance
High
Already have SAP BTP license
Recommended
Multi-platform stack (SAP + non-SAP)
Excellent
High volume with spikes
Excellent
Lean budget / time-to-market
Low
Strong SAP corporate governance
High
Already have SAP BTP license
Optional
Multi-platform stack (SAP + non-SAP)
Excellent
High volume with spikes
Excellent
Lean budget / time-to-market
High
Strong SAP corporate governance
Depends
Product master in SAP, enrichment via PIM, and incremental sync to VTEX/Salesforce/Shopify with deduplication, versioning, and batch rollback.
Price tables by channel, list, B2B segment and campaign calculated in SAP and published near real-time. Discount, contract and negotiation rules preserved.
Order enters commerce, orchestrates credit, inventory reserve, fiscal and fulfillment in SAP, returning status to consumer with traceable correlation id.
In many replatforming projects, SAP integration is treated as a side task. That's where most problems emerge. SAP is a heavy transactional system with BAPIs, IDocs, OData, CDS views and complex authorization rules. E-commerce, on the other hand, is a highly competitive environment with hundreds of orders per minute at peak and near-immediate feedback demands to consumers. Marrying these two worlds requires a well-designed integration layer with queues, idempotent retries, deduplication, reconciliation and end-to-end observability. CCX Company treats integration as its own workstream with dedicated architecture, squad and deliverables — not as a sub-item of the commerce project.
For customers already operating in the SAP ecosystem, using CPI (now SAP Integration Suite within SAP BTP) is usually the most governable choice. CCX designs modular iFlows with well-defined message contracts, consistent error handling, integrated monitoring and version management. In high-volume scenarios, we combine CPI with Event Mesh and/or external queues (AWS SQS, Google Pub/Sub) to absorb spikes and protect the ERP core. The result is a stable, auditable integration layer that evolves with the business — never a black box dependent on a single specialist.
Not all operations have CPI/BTP active and justify a licensing investment just for a commerce front. In these cases, CCX builds middleware on AWS or Google Cloud using Node/TypeScript, Python and serverless (Lambda/Cloud Functions, Step Functions, EventBridge, Pub/Sub). The middleware covers the same functions — orchestration, queues, reconciliation, observability — at cost proportional to volume with flexibility to evolve. When customers later decide to adopt CPI/BTP, migration is smooth: integration patterns are already mature.
SAP ↔ commerce integration goes beyond orders and inventory. Customer data, purchase history, browsing behavior, preferences and consent must flow between ERP, platform, CRM and marketing automation. With SAP Emarsys, we create a unified customer hub where email, push, SMS, in-app and web campaigns are orchestrated with live data. CCX connects Emarsys with VTEX, Salesforce, Shopify and S/4HANA/ECC, and helps model segmentations, journeys, scoring and A/B testing in the company's real marketing cycle.
Good SAP ↔ commerce integration is one the team only notices when something truly needs attention. To reach this level, we instrument everything: every message has a correlation id, every iFlow/function has latency and error-rate dashboards, every queue has monitored DLQ, every daily reconciliation generates a comparative SAP ↔ commerce report. On divergence, proactive alerts reach the team before customers call support. Post go-live, we offer support models — dedicated squad, advisory or on-call — to keep operations healthy as business grows.
A melhor prática atual é usar SAP CPI (Integration Suite) como camada de orquestração, com iFlows dedicados para pedido, cliente, estoque, preço e nota fiscal. A VTEX expõe APIs REST, GraphQL e eventos de pedido/catálogo, permitindo integrações near real-time para operações críticas e batch para dados em volume.
Se a empresa já usa SAP BTP/CPI e tem licenças ativas, aproveitar é a opção mais rápida e governável. Em cenários menores ou com múltiplas plataformas não-SAP, um middleware em AWS/GCP (Node, Python ou serverless) pode ser mais barato e flexível. A CCX trabalha com ambos os caminhos.
Sim. Usamos conectores Salesforce + SAP CPI e padrões de troca OCI/eDOC para pedidos, contas e catálogos B2B/B2C. Salesforce Commerce Cloud tem APIs abertas e webhooks que cobrem a maioria dos cenários sem necessidade de customização pesada.
Shopify Plus também integra com SAP via CPI ou middleware. Para pequenos volumes, conectores prontos (como Celigo ou Jitterbit) são suficientes. Para operações mid/enterprise com customizações, montamos integração dedicada passando por CPI e/ou BTP.
Emarsys entra como camada de marketing omnichannel, recebendo dados de cliente, pedido e comportamento da plataforma de commerce e do SAP. A CCX conecta Emarsys com VTEX, Salesforce ou Shopify e com S/4HANA/ECC, habilitando segmentação, automação e personalização baseadas em dados unificados.
Sim, em cenários de coexistência ou de transição. Em projetos de migração Hybris → VTEX, é comum operar os dois em paralelo por um período. A CCX mantém as integrações SAP intactas durante a transição e faz o switchover coordenado no cutover.
Para um escopo core (pedido, cliente, estoque, preço, nota fiscal), projetos típicos ficam em 3 a 6 meses. Escopos maiores envolvendo B2B, múltiplos ERPs, data lake e personalização podem chegar a 9 meses.
Atendemos ambos. Temos projetos em SAP ECC, S/4HANA on-premise, S/4HANA Cloud Private Edition e S/4HANA Public Cloud, integrados com VTEX, Salesforce, Shopify e Emarsys.
Usamos padrões assíncronos com fila (SAP Event Mesh, AWS SQS ou Google Pub/Sub), dead-letter queues, retries idempotentes e reconciliação periódica. Também monitoramos latência e divergência via dashboards em Grafana/Datadog com alertas proativos.
Sim, é um modelo comum. A CCX atua na ponta de commerce e na camada de integração (CPI/BTP ou middleware), trabalhando junto com o time SAP interno do cliente em modelo colaborativo.
Schedule a technical chat with our SAP and commerce experts. In two sessions you have a clear map of integrations, risks and next steps.
+55 (11) 2427-6839 • [email protected]