Consulting and Implementation Salesforce for Digital Transformation
We are Salesforce specialists with over 200 projects delivered. Implementation, MuleSoft integration, Commerce Cloud, Marketing Cloud and Data Cloud solutions to accelerate your digital transformation.
Partners & Technologies
Complete Salesforce Ecosystem implemented by CCX
We design, implement and optimize every Salesforce platform product. From CRM to Analytics, with MuleSoft integrations and a real-time 360-degree customer view.
Sales Cloud
CRM & Pipeline
Marketing Cloud
Automation & Journeys
Commerce Cloud
B2C & B2B
MuleSoft
API Integration
Data Cloud
Unified CDP
Tableau
Analytics & BI
200+
Projects Delivered
99.9%
Guaranteed SLA
50+
Certifications
360°
Customer View
Salesforce Commerce Cloud with composable architecture
We implement and migrate e-commerce operations to Salesforce Commerce Cloud. B2C and B2B with custom storefront, headless commerce and Einstein AI intelligence to maximize conversions.
- B2C Commerce and B2B Commerce implementation
- Custom storefront with SFRA and PWA Kit
- Headless commerce with composable architecture
- Product catalog, pricing and promotions engine
- Einstein AI for personalization and recommendations
Discovery & Architecture
We map your e-commerce operation, purchase journeys and integrations to define the best Commerce Cloud architecture (B2C or B2B).
Storefront & Customization
Storefront development with SFRA or PWA Kit, responsive design system, optimized checkout and Einstein AI personalization.
Catalog & Operations
Catalog configuration, pricing engine, promotions, inventory management and fulfillment system integration.
Go-Live & Optimization
Load testing, data migration, assisted go-live and continuous conversion and performance optimization.
Marketing Cloud — multichannel automation with artificial intelligence
We implement Salesforce Marketing Cloud for multichannel campaign automation. Journey Builder, Email Studio, Mobile Studio and Einstein AI for data-driven marketing with measurable results.
Journey Builder
Create automated multichannel journeys based on behavior, events and real-time customer data.
Email & Mobile Studio
Email and SMS campaigns with dynamic personalization, A/B testing, responsive templates and advanced metrics.
Audience Segmentation
Intelligent audience segmentation with behavioral, demographic and predictive filters via Einstein AI.
Einstein AI Marketing
Engagement prediction, send-time optimization, lead scoring and content recommendations with native AI.
Social & Advertising
Social media management, social listening and advertising platform integration for unified campaigns.
Analytics & Attribution
Performance dashboards by channel, multitouch attribution and real-time ROI for every campaign.
We integrate with any system
Integration with MuleSoft and Anypoint Platform
We connect Salesforce to your entire company ecosystem with MuleSoft. API-led connectivity, ERP integration, real-time synchronization and API governance for a unified operation.
- API-led connectivity with Anypoint Platform
- Bidirectional ERP integration (SAP, TOTVS, Oracle)
- Real-time data synchronization between systems
- API management, versioning and monitoring
- Reusable APIs with MuleSoft design patterns
- API governance with security policies
Sales Cloud & Service Cloud — intelligent CRM
We implement and customize Sales Cloud and Service Cloud to transform your sales and customer service operations. Pipeline automation, omnichannel routing and Einstein AI for data-driven decisions.
Sales Pipeline Automation
Complete sales funnel automation with lead scoring, opportunity management and forecasting via Einstein AI.
Account & Contact Management
360-degree customer view with interaction history, account hierarchy and contact relationships.
Omnichannel Routing
Intelligent case routing by channel (chat, email, phone, social) with skills-based routing and SLA management.
Einstein AI Predictions
Close predictions, next best action, sentiment analysis and intelligent recommendations for sales and service.
Knowledge Base & Self-Service
Self-service portal with knowledge base, communities and chatbots to reduce ticket volume.
Reports & Dashboards
Real-time dashboards with sales KPIs, service metrics, SLA compliance and team productivity.
Unified data with Data Cloud and Tableau
We implement Data Cloud to unify all customer data on one platform and Tableau to transform that data into actionable insights with powerful visualizations.
Unified Customer Data Platform
- Data unification from all touchpoints
- Identity resolution with golden record
- Real-time data ingestion and processing
- Native integration with the entire Salesforce ecosystem
Real-Time Segmentation
- Real-time audience segmentation
- Activation for Marketing, Commerce and Service
- Calculated insights with custom metrics
- Einstein AI for predictive segments
Tableau Analytics
- Interactive dashboards with drag-and-drop
- Data Cloud connection for unified insights
- Advanced visualizations and data storytelling
- Self-service analytics for the entire organization
Specialized consulting for Salesforce
More than implementing, we guide. Our consulting covers everything from technical auditing to strategic planning of your Salesforce ecosystem operations.
Audit & Diagnosis
Complete analysis of your Salesforce environment with a detailed report of improvements, bottlenecks and optimization opportunities.
Architecture & Planning
We define the best Salesforce architecture for your operation: multi-cloud, integrations, data model and evolution roadmap.
Code Review & Best Practices
Technical review of Apex, LWC and configurations focused on performance, governor limits and Salesforce best practices.
Security & Compliance
Security audit, profiles & permission sets, sharing rules, GDPR and critical configuration health check.
DevOps & CI/CD
Deploy pipeline with Salesforce DX, scratch orgs, automated testing and professional release management.
Support & Continuous Evolution
Dedicated squads for evolutionary maintenance, bug fixes, new features and CRM KPI tracking.
Guia de migração Salesforce Commerce Cloud — playbook completo de consultoria
Roteiro real que a CCX Company aplica em projetos enterprise — fases, duração típica, investimento, checklist por fase, plano de SEO e armadilhas que matam migrações.
- 7 a 8 fases detalhadas com duração e responsabilidade clara
- Checklist pré-projeto: o que ter mapeado antes de falar com qualquer fornecedor
- Plano de SEO técnico — matriz de redirects, schema.org, monitoramento
- Armadilhas comuns que custam meses de retrabalho
- CTAs diretos para WhatsApp e agenda de reunião com nosso squad técnico
Seus dados ficam apenas na CCX. Não vendemos lista, não compartilhamos com terceiros. Você pode pedir o opt-out a qualquer momento — basta responder ao e-mail.
Specialists who understand your business
We are not just developers. We are Salesforce consultants who understand technology, processes and digital transformation. Every technical decision is guided by results impact.
- 100% dedicated team specialized in Salesforce
- Official partner with up-to-date certifications
- Agile methodology with weekly deliveries
- Support SLA with response within 2 hours
- Proactive 24/7 monitoring of your operation
- Success cases with major market brands
200+
Salesforce projects delivered
10+
Years of experience
50+
Certified professionals
98%
Client satisfaction
Ready for your digital transformation?
Talk to our Salesforce specialists and discover how we can transform your operation. Free initial consulting.
+55 11 96140-1372 • [email protected]