Data deletion.

How to request

1. How to request the deletion of your data

CCX Company ("CCX") guarantees your right to request, at any time and free of charge, the deletion of your personal data from our databases, products and services, in accordance with the LGPD (Law 13,709/2018) and, where applicable, the GDPR.

Step by step

1. Send an email to suporte@ccxcompany.co with the subject "Data Deletion".
2. Provide your full name and the identifier associated with you in the service: email address, phone/WhatsApp number (with country code) or, for companies, the CNPJ (Brazilian company tax ID).
3. If you know them, list the CCX services your data went through — for example: CCX Messages (email, SMS or WhatsApp), SaaS products, forms on this website.
4. Our team confirms receipt within 72 business hours and sends you the ticket number.
5. We may ask for one additional piece of information solely to verify your identity — a security measure so that no one can request deletion of data on your behalf.
6. Deletion is completed within 30 calendar days and you receive formal confirmation in the same ticket.

What gets deleted

• Registration and contact data (name, email, phone);
• Message history and delivery records associated with you in CCX Messages (email, SMS and WhatsApp);
• Account and usage data in CCX products and platforms;
• Data submitted through forms on this website (contact, materials, newsletters).

CCX Messages

2. CCX Messages — email, SMS and WhatsApp

CCX Messages is CCX's solution for sending communications via email, SMS and WhatsApp on behalf of client companies ("Companies"). In this context, CCX acts as a data processor: we process data under the instructions of the Company communicating with you, which is the data controller.

What data may exist about you

• Phone/WhatsApp number and/or email address;
• Name or identifier provided by the Company;
• Content and templates of the messages sent;
• Delivery metadata (date, time, sent/read status);
• Consent (opt-in) and unsubscribe (opt-out) records.

How to stop receiving messages (immediate opt-out)

• WhatsApp: reply "STOP" in the conversation, or block/report the number directly in the app;
• SMS: reply "STOP" (or the unsubscribe keyword indicated in the message itself);
• Email: use the unsubscribe link in the footer of the message.

How to delete your data from CCX Messages

Open a ticket via suporte@ccxcompany.co stating the phone number (with country code) or email address that received the messages. We will delete your data from our systems and notify the controller Company of your request. You may also exercise your rights directly with the Company that contacted you.

Products and platforms

3. Products, platforms and projects

You can also request the deletion of accounts and personal data associated with CCX's SaaS products and platforms (such as Reviews and NexLog) through the same channel: suporte@ccxcompany.co.

What account deletion covers

• Account, profile and access credentials;
• Personal content and records linked to the account;
• Usage logs associated with you;
• Linked integrations and API keys (where applicable).

Backups are overwritten in cycles of up to 90 days. After deletion is completed, your data also ceases to exist in backups at the end of the current cycle.

Consulting projects and integrations

Personal data processed in client projects (consulting, implementations, integrations, squads) follows the data processing agreement (DPA) signed with each client. Deletion requests in those contexts are handled together with the controller client, through the same ticket channel.

Website and cookies

4. Website data and cookies

Data submitted through forms on this website (contact, content downloads, newsletter) can be deleted through the same channel: suporte@ccxcompany.co.

Cookies and browsing identifiers

• You can clear cookies at any time in your browser settings (Chrome, Safari, Firefox, Edge);
• Analytics tools can be disabled through the opt-out mechanisms indicated in the Cookie Policy;
• Once cookies are cleared, identifiers are no longer associated with your browsing.

This page complements CCX Company's Privacy Policy and Cookie Policy.

Rights and retention

5. Your rights as a data subject (LGPD, art. 18)

• Confirmation that processing exists and access to the data;
• Correction of incomplete, inaccurate or outdated data;
• Anonymization, blocking or deletion of unnecessary or excessive data;
• Portability of the data to another provider;
• Information about sharing with third parties;
• Withdrawal of consent and deletion of data processed on that basis;
• Objection to processing carried out in breach of the law.

6. What the law requires us to keep

During these periods, the data is blocked from any use other than fulfilling the corresponding legal obligation. At the end of the period, it is permanently deleted or anonymized.

If you believe your request was not properly handled, you can contact our Data Protection Officer (DPO) at juridico@ccxcompany.co or file a complaint with the ANPD — the Brazilian Data Protection Authority.

This page describes CCX Company's official personal-data deletion procedure, in compliance with the Brazilian LGPD (Law 13,709/2018) and, where applicable, the GDPR. It complements our Privacy Policy and Cookie Policy.

Document updated on July 12, 2026. CCX Company — All rights reserved.