Everything your professional WhatsApp operation needs
Versioned HSM templates, WhatsApp Flows with visual builder, segmented broadcasts, AI agents, conversational inbox, real-time analytics and priority bypass sending — all production-ready.
The 6 features that move ROI the most in production
Versioned HSM templates
Edit, approve and evolve templates directly on the dashboard. Automatic versioning snapshots each approved edit and rollback is instant.
- 1-click Meta submission
- Automatic versioning + rollback
- Up to 100 typed variables per template
- Native multi-language (unique by name+language)
Priority bypass sending
Queue bypass for critical messages — OTP, alerts, recovery. Skips the natural order without breaking Meta rate-limits.
- Priority: critical / normal / bulk
- Bypass with audit trail
- Dedicated queue per tenant + sticky-per-contact
- p99 ingest latency < 200ms
Interactive messages
Quick reply buttons, option lists, URL and phone CTAs, product carousels. All via API or the visual builder.
- Reply buttons (up to 3)
- List messages (up to 10 items)
- URL and phone CTA
- Product / Multi-product cards
AI agents
Plug an LLM (OpenAI, Anthropic, Mistral) into the inbox. 24×7 service with human handoff by intent or sentiment.
- OpenAI, Anthropic, Mistral support
- RAG over your knowledge base
- Handoff by intent / sentiment
- Logs and audit per turn
Conversational inbox
Multi-agent service with queues, tags, shortcuts, internal notes and TMA/CSAT metrics. Runs in browser and desktop.
- Multi-agent with round-robin
- Tags + macros + shortcuts
- Internal notes and mentions
- TMA, CSAT and SLA per agent
Real-time analytics
Dashboards with delivery, read, reply and conversion rates. Conversation funnel, cost per message and ROI per campaign.
- Delivery / Read / Reply rate
- Full conversation funnel
- Cost per category and segment
- Export CSV / JSONL / Parquet
Full catalog, organized by area
Templates & HSM
Visual template editor
Build, save and approve straight in the dashboard.
Versioning and rollback
Full history, activate previous versions in seconds.
Native multi-language
Same template in pt, en, es, etc — Meta approves each locale.
Automatic versioning
Every approved edit becomes an immutable version; rollback in seconds.
Messages & Media
Rich media
Image, video, audio, PDF — up to 100MB per file.
Interactive lists and buttons
Up to 10 list items, 3 reply buttons, URL/Phone CTAs.
Product carousel
Meta catalog synced for product messages.
Quick replies
Fast replies suggested by agent or AI.
Broadcast & Campaigns
Bulk broadcast
Scheduled sending with configurable rate per minute.
Advanced segmentation
Build segments with chained filters over your CRM.
Timezone-aware scheduling
Send at the optimal time for each recipient.
Pause / resume / dry-run
Preview cost, pause mid-flight without losing context.
Service & AI
AI agents with RAG
Plug in your knowledge base and train the agent.
Multi-agent inbox
Queues, tags, macros, internal notes and SLA per agent.
Human handoff
AI → human transition by intent, sentiment or command.
Visual flows
Drag-and-drop builder for conditional flows.
Analytics & Observability
Real-time dashboards
Delivery, read, reply, conversion, cost, ROI.
Conversation funnel
See where customers drop off and why.
Meta reconciliation
Compare internal counts with Meta every 6h.
Vendor-neutral OpenTelemetry
End-to-end traces API→Queue→Worker→Meta→Callback. Export to Jaeger, Datadog, New Relic, Tempo.
Platform & Compliance
LGPD + GDPR + SOC 2 Type II + CCPA
Ready DPA, immutable audit log, crypto-shred on deletion, right to be forgotten.
PII Guardian
AES-256-GCM per-field with AAD bound to org+entity+field. Plaintext never returned.
Mongo Guardian (true multi-tenant)
Cross-tenant queries return 404, masking existence. Sharding by organizationId.
Public status page + SLA
Real uptime, postmortems <48h, contractual penalty if SLA is missed 3 consecutive months.
Identity & Access
SSO SAML 2.0 / OIDC
Enterprise native (not an add-on). Social OAuth2 also available.
WebAuthn / Passkeys + TOTP
Passwordless MFA, backup codes and mandatory step-up on sensitive actions.
Custom roles + granular RBAC
Owner, admin, billing, developer, operator, analyst, viewer, support + custom combinations.
SCIM provisioning
Automatic user provisioning via corporate IdP (Enterprise).
Multi-organization switch
One login → N orgs. Context switch issues a new JWT without relogin.
JWT RS256 with reuse detection
15min access + rotating httpOnly refresh. Reused token burns the whole family.
Integration & Automation
Meta Embedded Signup (1-click)
Activation via Facebook Login JS SDK. Long-lived token (60d) encrypted AES-256-GCM.
Inbound Hooks (signed public URL)
CRM/ERP/e-commerce trigger CCX actions via signed endpoint with field mapping.
Outbox pattern + reconciliation
Message + outbox in a single MongoDB transaction. Reconciliation cron every 5min.
HMAC-SHA256 webhooks
X-CCX-Signature, encrypted secret, rotation with no downtime, 7-level retry (5s→24h).
Native 24h idempotency
Idempotency-Key header deduped via Redis. Reuse with different body returns 409.
Official SDKs (6 languages)
Node.js, Python, Go, Ruby, PHP, Java — generated via Speakeasy + CLI + playground.
Want to see all of this running?
Free sandbox in 2 minutes with every feature unlocked. Connect your number, fire a test broadcast, build a flow.