Use cases

6 industries, 30+ flows ready to clone

Every case comes with a flowchart, suggested HSM templates, typical SLAs and ROI metrics from production. Use as a starting point — our team adapts to your context within 48 hours.

By industry

Pick your sector — clone the flows

E-commerce & Retail

From cart abandonment to recurring post-sale

Read rate92%
Average ROAS11x
Support volume−40%

Cart recovery

  1. 1

    Customer abandons cart ≥ US$ 40

  2. 2

    After 30min, fires utility template with items + personalized coupon

  3. 3

    CTA button leads straight to one-tap checkout

  4. 4

    Webhook confirms the purchase and closes the loop

Average recovery of 23-31% of qualified carts.

Order status

  1. 1

    Order created → confirmation template

  2. 2

    Picking / Shipped → utility template with tracking

  3. 3

    Out for delivery → template with estimated window

  4. 4

    Delivered → template with CSAT survey (1-5 buttons)

40% fewer "where is my order" tickets in support.

Automatic repurchase

  1. 1

    Detects consumable product with repurchase window

  2. 2

    T-3 days from window: marketing template with 10% off

  3. 3

    Customer clicks → flow lists past purchases

  4. 4

    Confirms → WhatsApp Pay checkout (where available)

+18% recurring revenue on consumable categories.

Implementation

From brief to production in 14 business days

Stage 01

Diagnosis

We map your current touchpoints (email, SMS, voice) and identify where WhatsApp drives the most ROI.

Stage 02

Initial templates

We draft the 5-10 most critical HSM templates and submit them to Meta approval in parallel.

Stage 03

Integration

We connect via API or no-code (Zapier/n8n) with your CRM, ERP, e-commerce or in-house platform.

Stage 04

Controlled pilot

First week with limited volume, measuring delivery, read, reply and cost. Fine-tune copy and timing.

Stage 05

Scale-up

Progressive volume ramp with real-time monitoring. Contractual SLA from day 15.

Want a flow designed for your operation?

In a 30-minute call we map your current process and design the 3 flows with the highest ROI potential. Free, no commitment.

Use Cases — WhatsApp Business by industry | CCX Message — Reviewo